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Contact & support

Let’s get you
back on track.

Need a hand with Velodrome Sense™? Report a bug, ask a question, or tell us what would make your next session better.

Talk to Zed Werks.

For a bug report, include your device model, iOS or Android version, app version, and what happened.

Please don’t include passwords, sensitive personal information, or information about other riders.

Quick checks

Pairing trouble? Enable Bluetooth on both devices, keep them nearby, and check app permissions.

Wrong track? Choose your velodrome manually, or allow location access to find the nearest track.

Can't select your gear? Tap the gear case icon (top-right corner) to access your gear inventory.

Send a support request.

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